Booking Terms & Conditions

Effective 01 October 2026  |  Governing law: Queensland, Australia  |  Questions? Call 1800 242 373 or email info@ifly.net.au

Age

You must be 18 years of age or over to make any booking on our website.

Payments

• Full payment for travel arrangements made via the iFly online booking engine is due at the time of booking.
• Our service fees, reservation deposits, amendment fees and cancellation fees are set out in the Schedule of Professional Service Fees below. Service fees and reservation deposits are non-refundable.
• Payment by credit card will not incur a surcharge.
• All prices displayed on our website are in Australian Dollars (AUD) and include government charges, GST and taxes. Please note that service provider taxes and fees may still apply.
• We may receive fees, commissions, gifts or financial incentives from Suppliers in respect of Products we advise you of or arrange on your behalf.

Credit Card Payments

• By selecting Credit Card as a means of payment you confirm your agreement to the following conditions.
• Credit card payment debit may take up to 48 hours after a booking is made online.
• If for any reason any travel service provider, including airlines, does not provide the services and/or flights which you have booked and paid for — including but not limited to the grounding or insolvency of the airline or travel provider — the liability is against that provider, and not against iFly / Select World Travel.
• You authorise us to charge all monies payable by you in relation to any booking we make on your behalf or other services we have procured or provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Bank Transfer Payments

• When a direct bank transfer or cash payment is selected, the booking will be placed on HOLD until payment is received or the ticket deadline is reached. We will issue the ticket only when we receive cleared funds into our account.
• Banks have different clearing times for internet banking transfers, ranging from a few minutes up to 48 hours and possibly longer on weekends. On direct over-the-counter transfers or cash deposits this is normally instant with all banks.
• If we do not receive payment by the time the booking expires in the airline booking system, the booking will automatically cancel.
• If we receive payment after the fare has expired we will attempt to rebook at the same fare and issue your ticket. If the original fare is no longer available we will contact you with options. If we cannot find a suitable option you are prepared to accept, we will immediately refund your payment in full with no deductions. Our liability is limited to the full amount of money received from you.

Airfares

• Your booking and price are not guaranteed until full payment has been received and the flights are ticketed. In the event a displayed fare is no longer available at the time of your booking and payment, we will contact you with any comparable available fares or dates; you will have the option to cancel and receive a full refund, or pay any additional fare if applicable.
• Most carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to check that the names on the e-tickets we provide are correct. In the event of a name that does not exactly match the passenger's passport, you must notify us immediately so we can attempt to correct the error. If you do not notify us immediately you may be denied boarding and be liable for the cost of a new ticket.
• You will be responsible for any correction costs if: (a) you entered incorrect name information; (b) you received a copy of the booking prior to ticketing and did not notice the incorrect information; (c) you did not check the e-ticket or itinerary supplied to you; or (d) any other reason that was not a direct error from iFly / Select World Travel.
• We will not at any time be responsible for any associated or incidental costs, including but not limited to missed flights, hotels, ground transport, loss of deposits or delays.

Amendments and Cancellation Fees

• All airline changes and cancellations can be made directly with the respective airline or through iFly & Select World Travel. All changes and cancellation requests must be made in writing by email. Changes will only be made after you confirm the change by replying to our email.
• All airline conditions, including applicable fees, are displayed next to the selected flight combination under "Fare Rules" before you proceed with passenger names and payment.
• Cancellation fees: for cancellations made to a deposited booking, regardless of reason for cancellation, we will retain the reservation deposit and 10% of travel costs paid per person or a minimum of $330.00 per person. This is in addition to any charges made by the airline (which in some cases can be the full amount paid).
• Amendment fees: $165.00 per booking for international changes, $75.00 per booking for domestic changes and $10.00 per booking for coach or rail changes, for each change made after the reservation is confirmed. This is in addition to any fees charged by the airline.
• Some confirmed bookings are not refundable if cancelled, and also may not be transferable to another date or otherwise changed. It is your responsibility to check if a booking is non-refundable or will incur charges for changing it before placing the booking.
• We reserve the right to cancel your booking without liability if we have reasonable grounds to believe it is fraudulent.
• For Jetstar or any other Low Cost Airline changes, clients must contact the airlines directly.
• Your entitlement to a refund is subject to the relevant Supplier's terms and conditions. If we are arranging a refund on your behalf, it will not be paid to you until the Supplier provides the refund to us, and we will not be liable for any delay on the part of the Supplier. Be aware that airlines may take between 60-90 days to process a refund.
• If we are entitled to a service fee for placing a booking, we will remain entitled to this fee if you cancel the booking or the Supplier fails to provide you with the Product for any reason (other than our default), including in an event of Force Majeure. We will be entitled to deduct our service fee from any refund we receive on your behalf before remitting the balance to you.
• Please note that many airlines treat passenger name changes and itinerary alterations as a full cancellation, and as such these changes can incur full cancellation charges.
• All travel insurance claims for cancellation costs should be made against your travel insurance policy. Travel insurance is strongly recommended.
• If you book with iFly and choose not to take out travel insurance, iFly will not be responsible for paying any extra costs or expenses you may incur.

'No Show' Airline Charges

Airlines charge 'no show' fees if you do not turn up on time and miss the departure of your flight. If we receive a no-show charge from the airline we will pass this charge on to you and you agree to be responsible for payment. To avoid no-show fees, please cancel flights you cannot or do not intend to board — even if there is no refund. You can cancel directly with the airline online or by phone.

Airline Schedule Changes & Missed Flights

• Airlines often change flight schedules and your departure time could change at any time. It is your responsibility to check for any schedule changes at least 24 hours before your flight departure time. This can be done for most international and major airlines by visiting www.checkmytrip.com and entering your reference number and surname.
• iFly / Select World Travel will not be responsible for any missed flights due to schedule changes.
• We will not be responsible for any loss as a result of a missed flight, arriving at an incorrect airport or terminal, or denied boarding for any reason — including but not limited to arriving late, not having required visas or being under the influence of alcohol. It is your responsibility to be at the airport by check-in time and to have the correct visas required.
• You are responsible for confirming the departure times of all booked flights at least 24 hours prior to travel.

Luggage Allowance

• Many airlines do not offer a free luggage allowance and charge for each bag checked. If you are travelling on a low-cost carrier, or any American domestic flight, these services usually charge extra for luggage.
• Please check the airline website as we may not have up-to-date information on all carriers. In most cases it is cheaper to pre-pay for luggage than to pay at the airport.
• Carry-on bag allowance varies from airline to airline. Please check this prior to travel.
• Additional luggage must be purchased directly from the airline (telephone or airline website).

Frequent Flyers

If you are a member of an airline's frequent flyer scheme, please ensure you have entered your correct membership number at the time of booking. iFly will not take responsibility if the airline does not register your trip. You are advised to retain copies of your air ticket and boarding pass.

Travel Insurance

We highly recommend purchasing travel insurance to protect you if your travels are disrupted by unforeseen circumstances such as medical emergencies, lost luggage, personal liability or cancellation of travel arrangements. Visit the insurance section on our website to find out more or purchase travel insurance.

Passport & Visa

• It is your responsibility to ensure you have a valid passport and visa where required. For assistance determining visa requirements, visit www.visalink.com.au.
• Some countries will not allow you to enter without proof of a return or onward ticket. Airline check-in staff at your point of origin may deny boarding. If you book a one-way ticket, please ensure you have checked with the Consulate of your destination country.
• For travel advisories, visit www.smartraveller.gov.au.

Responsibilities

• All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.
• You acknowledge that information, prices, seating and times on our website are supplied to us by third parties including airlines, hotels and tour operators. In the event of an error, we reserve the right — in consultation with you — to make any changes required.
• It is your responsibility to ensure you comply with passport and visa requirements before travelling.
• It is your responsibility to ensure you are covered with travel insurance.
• All fares quoted are based on fares provided to us at the time of quote or ticketing. In the event that the airline imposes a higher fare for any reason, you authorise us to charge your credit card with the additional amount. Even if paid in full, a price may change because of matters outside our control.

Validity of Prices & Information

iFly and partners strive to ensure all information on our website is accurate; however prices and information are supplied by third parties and are subject to availability and change without notice. Prices are not guaranteed until paid in full and documents have been issued.

Agency

We act as an agent for and sell various travel related products as an agent on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as travel wholesalers ("Suppliers"). Your instructions to us are authority for us to make travel bookings on your behalf and to arrange relevant contracts between you and the applicable Supplier. Notwithstanding this authority, we act as an agent for Suppliers only and do not have any fiduciary duty to you. We are not ourselves a provider of travel services and have no control over, or liability for, the Products provided by the Suppliers, who are third parties. All bookings are made subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by the Supplier. Your legal rights and remedies in connection with the provision of Products are against the Supplier and, except to the extent a problem is directly and primarily caused by fault on our part, are not against us.

Customer Service & Fairness

We always look to resolve issues quickly and fairly. Enquiries and correspondence should be addressed to Select World Travel offices. Call 1800 242 373 or email info@ifly.net.au.

Departure Times and Flight Numbers

iFly will not take responsibility for any flight time or flight number alteration made by airlines. You are responsible for confirming the departure times of all booked flights at least 24 hours prior to travel.

General

All references to 'We', 'Our' and 'Us' are references to iFly.au and Select World Travel (ABN 74 071 920 360).

"Force Majeure" means an act of God, peril of the sea, accident of navigation, war (including civil war), sabotage, riot, insurrection, civil commotion, coup d'état, national emergency, martial law, fire (including wildfire), explosion, lightning, flood, tsunami, cyclone, hurricane, tornado or other major weather event, earthquake, landslide, volcanic eruption or other natural catastrophe, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, radiation or radioactive contamination, national strike or other major lack of availability of labour, raw materials or energy beyond the control of the affected party. For the avoidance of doubt, the inability of a party to make a profit or avoid a financial loss, changes in market prices or conditions, or a party's inability to perform its obligations due to insufficiency of finance does not in itself constitute Force Majeure.

Law & Jurisdiction

If any dispute arises between you and us, the laws applicable in Queensland will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, and waive any right that you may have to object to an action being brought in those courts.

Liability

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, an event of Force Majeure affecting you, us or a Supplier or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). In particular, we disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Without limitation of the disclaimer of liability in the previous paragraph, any obligation we have to you will be suspended during the time and to the extent that we are prevented from, or delayed in, complying with that obligation by an event of Force Majeure. Your rights with respect to a confirmed booking affected by an event of Force Majeure will be subject to the terms and conditions of the relevant Supplier.

Schedule of Professional Service Fees

All fees, charges and deposits are in addition to those levied by suppliers and airlines. Payment may be made by cash, credit card, direct deposit or Pay Later over six or 12 months. Fees are inclusive of GST where applicable.

Service fees

• $15.00 One-way domestic airfare, rail or bus per person
• $33.00 One-way domestic business class airfare per person
• $22.00 Return domestic airfare, rail or bus per person
• $55.00 Return domestic business class airfare per booking
• $55.00 Domestic package, tour or cruise per booking
• $65.00 International package, tours or cruise per booking
• $33.00 Other Services
• $55.00 – $250.00 Itinerary planning per booking (credited towards reservation deposit once booked)

Reservation deposit

Required at time of booking and is non-refundable regardless of reason for cancellation (in addition to any Supplier deposits).

• $55.00 per person for all domestic bookings
• $100.00 per person for all international bookings

International travel essentials

• $60.00 Application processing for passport/visa per person (any consulate, courier or bank fees are in addition to this fee and will be confirmed to you upon application)
• $100.00 Application processing for passport/visa per person for non Select World Travel customers (any consulate, courier or bank fees are in addition to this fee and will be confirmed to you upon application)
• $30.00 Application processing for electronic visa per person per visa
• $50.00 Application processing for electronic visa per person per visa for non Select World Travel customers
• $25.00 Cash/Cash Passports or Foreign Currency Draft per transaction

Frequent flyer redemptions

• $110.00 Redeem and book frequent flyer airfare per redemption

Additional services

• $110.00 Provide essential information necessary for insurance claims when the insurance policy was not issued by Select World Travel
• $55.00 Bookings made with overseas or online Supplier per person
• $50.00 Late bookings made within seven days of departure per booking
• $20.00 Essential international phone calls and taxes per instance
• $100.00 Access to our after-hours emergency service per instance

Amendment fees

Any changes made after the reservation is confirmed (in addition to Supplier amendment fees):

• $10.00 Coach or rail amendment per booking
• $75.00 Domestic amendment per booking
• $165.00 International amendment per booking

Cancellation fees

For cancellations made to a deposited booking, regardless of reason for cancellation (in addition to Supplier-imposed fees), Select World Travel will retain the reservation deposit and 10% of travel costs paid per person or a minimum of $330.00 per person.